Safety & Security Action Plan

The Safety & Security Action Plan summarizes the steps Metro Transit is taking to improve public safety on transit. The plan identifies 40+ action items, focused on three areas of work:

1. Improving conditions on the system
2. Training and supporting employees
3. Engaging customers and partners

Updates on the Safety & Security Action Plan are provided quarterly: 

• Quarter 4 2023 progress report
• Quarter 4 2023 presentation
• Quarter 4 2023 video

How was the plan created?

The Safety & Security Action Plan is built from the recommendations of the Metropolitan Council’s Metro Transit Police Work Group and is based on significant feedback from customers and employees. The work group's recommendations are built around a vision that:

• Provides a quality transit experience for all, using an anti-racist lens, equity lens, and an inclusive approach to transit safety, security, and policing.
• Addresses systemic issues by fostering community relationships and partnerships.
• Demonstrates responsive leadership and accountability for results.

What has been accomplished since the plan was created?

Quarter 4 key takeaways
 

• Clearer and more prominent communication about respectful behavior on transit as part of our new Your Role As A Rider campaign.
• Changes to make reporting issues easier.
• Reported crimes have declined by 25% from the first to fourth quarter of 2023. 
• New initiatives to increase police officer staffing levels: The Community Service Officer (CSO) Pathways Program, in and out-of-state officer recruitment campaign, and Metro Transit Police social media accounts.
• The first Transit Safety and Rider Experience report was delivered to the Minnesota Legislature on Feb. 15, 2024, as required by MN Statute §473.4077. The report includes:
  • Code of Conduct enforcement
  • Implementation of the Transit Rider Investment Program (TRIP)
  • Administrative citation data
  • Summary of actions and outcomes of the Transit Service Intervention Project (TSIP)
  • Service reliability
  • Cleaning and repair standards
  • Customer engagement and feedback

Click here to view the Transit Safety and Rider Experience report.

Share your feedback
 

We’re committed to improving our system. Please share your feedback by emailing us at [email protected] or by calling 612-373-3333.