Customer Experience

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Customer behavior form

Text for Safety: 612-900-0411

If you see something suspicious or inappropriate on a bus or train or at a transit station or stop, Text for Safety to silently report it to Metro Transit. Please include location, route number, bus or train number, the issue, and a description of each person involved.

If you witness a crime or have an emergency, call 9-1-1.

Use this form to report non-emergency concerns with customer behavior on Metro Transit property.

* = Required Field

Details of issue or incident

Date of occurrance

Time of occurrence

Boarding location / Stop number

Vehicle number

Located near the door of the vehicle or by the driver.

Route

Include bus route number or METRO line. Example: 12, A Line or Blue Line.

Comments / Description of issue or incident

Add photo

File type can be gif, jpg, jpeg or png. The maximum file size for jpg/jpeg files is 10mb. The maximum file size for gif and png 4mb.

Would you like a response to this inquiry?

Yes

Your contact information

First name

Last name

Phone