Safety & Security Action Plan

Everyone who travels and works on our system deserves to have an experience that is consistently safe, clean, and welcoming.  

That’s why we’re acting with urgency to put more people in more places, increase our focus on cleaning and repairs, and strengthen partnerships with community partners who can enhance and supplement our work.  

Our collective efforts are guided by our Safety & Security Action Plan, which describes more than 40 actions centered around three areas of work:   

  1. Improving conditions on the system  

  1. Training and supporting employees  

  1. Engaging customers and partners  

Every action identified in the Safety & Security Action Plan is in motion, and we are continually looking for new ideas that will help us build on the progress we’re making. Examples of our work include:  

  • Launching and expanding our Transit Rider Investment Program, or TRIP. TRIP Agents are now riding light rail lines all day, every day, inspecting fares, assisting riders, and ensuring our Rules for Riding are being followed. As TRIP grows through 2025, TRIP Agents will also begin spending time riding bus rapid transit lines.  

  • Partnering with community-based organizations that can connect people to the services they need. Issues like substance abuse disorders and unsheltered homelessness affect our entire community and can also appear on transit. That’s why we’re working with partners who are experts in these areas and continue to support the work of trusted officers who work on the Metro Transit Police Department's Homeless Action Team. 

  • Growing our workforce to increase our ability to monitor and maintain vehicles and boarding areas. In addition to recruiting police officers, Community Service Officers, and TRIP Agents, we’re hiring more maintenance staff to regularly and proactively tend to our trains, buses, stops, and stations. (See an issue we need to take care of? Let us know!)  

Updates on the Safety & Security Action Plan are provided quarterly. Find the latest updates in our Quarter 3 2024 Progress Report.  

How was the Safety & Security Action Plan created? 

The Safety & Security Action Plan was developed based on recommendations from the Metropolitan Council’s Metro Transit Police Work Group. The work group's recommendations are built around a vision that:  

  • Provides a quality transit experience for all, using an anti-racist lens, equity lens, and an inclusive approach to transit safety, security, and policing.  

  • Addresses systemic issues by fostering community relationships and partnerships.  

  • Demonstrates responsive leadership and accountability for results.  

The plan was endorsed by the Metropolitan Council in June 2022.    

The Safety & Security Action Plan is also incorporated into out strategic framework, Metro Transit Forward, that prioritizes employees, experience and service.   

Share your feedback 

We’re committed to responding to rider, employee and community feedback. Please share your thoughts with us by emailing [email protected] or by calling 612-373-3333. Leadership is also committed to connecting directly with riders on the system; when listening sessions are scheduled, dates, times and locations will be provided here.  

Join the team that keeps the metro moving  

Looking for an opportunity to make an impact? We’re continuously hiring police officers, Community Service Officers, facilities maintenance staff and operators. To see whether we’re currently accepting TRIP Agent applications, visit metrotransit.org/trip-agent.