What you need to know about citations
Fares are an important part of our operating budget, providing funding that allows us to improve and expand service. That’s why we expect everyone who rides with us to have a valid fare every time they ride.
To reinforce this expectation, Transit Rider Investment Program (TRIP) Agents ride light rail and bus rapid transit lines, educating riders and inspecting fares, among other duties.
To provide proof of payment, you can present your mobile ticket, have a TRIP Agent scan your Go-To Card, or present a paper ticket.
Riders who do not have a valid fare payment will be instructed to exit the vehicle and to purchase a fare if they wish to continue riding.
TRIP Agents can also issue administrative citations that can lead to fines starting at $35. These citations must be resolved through fine payment or other alternatives within 90 days.
What do Community Service Officers do?
CSOs are members of the Metro Transit Police Department who are on a path to law enforcement careers. Their duties include riding transit to help customers, monitor behavior, and contact police when they observe illegal behavior or an emergency.
What do TRIP Agents do?
Duties assigned to Transit Rider Investment Program (TRIP) Agents who will ride the METRO Green and Blue lines include:
- Inspecting fares and issuing administrative citations for fare non-payment
- Educating riders about “Your Role As a Rider,” which outlines illegal activities like smoking and behaviors that violate Metro Transit’s Code of Conduct, such as playing loud music
- Providing information about routes and schedules
- Sharing information about social service programs
- Administering first aid and Narcan
How are fares being checked and what happens if someone doesn't have a fare?
CSOs and TRIP Agents board trains and ask each customer for their proof of payment, including Go-To Cards, paper transfers, or app tickets.
Those found without a fare will be given an administrative citation that must be paid within 90 days. Those who wish to appeal a citation may request a virtual or in-person hearing, where a third-party hearing officer will determine whether the citation should be upheld or dismissed. Unpaid violations may be referred to a collections process.
How much does an administrative citation cost?
3
3rd VIOLATION
$75 and prohibited from accessing transit service for 60 days
4+
4th & Subsequent VIOLATIONS
$100 and prohibited from accessing transit service for 120 days
Pay a fine
How to reduce a fine
How are administrative citations different than previous penalties?
Until a 2023 change in state law, those found without a valid fare could be issued a misdemeanor citation by a police officer. These citations were referred to the courts and in many cases were not prosecuted. Administrative citations carry lesser fines and do not show up on criminal backgrounds.
Learn more about fare payment options and programs
Fares should never be a barrier to transit access. To learn more about buying fares and fare programs that can save you money, call 612-373-3333 or visit one of our Service Centers.
To learn more about enrolling in our Transit Assistance Program, designed to make public transit more affordable for people with lower incomes, visit metrotransit.org/tap.
Those who receive their first administrative citation can reduce the $35 fine associated with the citation in several ways.
Load $20 in stored value to a Go-To Card or the Metro Transit app. (Fine is waived)
View the Transit School video and load $10 in stored value to a Go-To Card or the Metro Transit app. (Fine is waived)
View the Transit School video to reduce fine to $25.
If you qualify for the Transit Assistance Program (TAP), apply, then load $5 in stored value to a TAP card. (Fine is waived) TAP makes public transit more affordable for people with lower incomes. For program details, visit metrotransit.org/TAP.