When temperatures fall below zero, we ask transit employees to be extra vigilant in looking for people who may need assistance.
As always, drivers and other frontline staff who see anyone who appears to be in danger are encouraged to report this to dispatchers who can coordinate response efforts. Police officers may be able to assist with transport if needed.
If you need help or see someone in danger, please call 911 or use emergency call buttons at light rail and bus rapid transit stations to seek assistance.
Those who need shelter are encouraged to use transit to access county resources (below) or other providers, and those who need a warm place to stay will not be turned away if they are unable to pay a fare.
We do not waive fares or encourage the use of buses, trains, or transit facilities as shelter during extreme cold.
County resources
This winter, Hennepin and Ramsey counties have Winter Warming Spaces available for anyone who needs them when the temperature dips.
Hennepin County offers several warming spaces, including all county libraries.
They are open during daytime hours and served by many Metro Transit routes.
Get details and hours at hennepin.us/staywarm or at 612-348-5553.
Ramsey County offers four warming space locations, with snacks, blankets, and warm beverages. They are open overnight (6 p.m. to 9 a.m.) and served by many Metro Transit routes. Get details and hours at ramseycounty.us/warmingspaces or at 651-266-1035.