Frequently Asked Questions
How do I book a Metro micro ride?
Download the free Metro micro app from the Apple App Store or Google Play or call 651-602-1170 to book by phone. If it’s your first time using the app, you’ll need to set up an account with an email address and phone number.
NOTE: If you have an account on metrotransit.org or the Metro Transit app, you will need to set up a separate account to book rides on the Metro micro app.
What if I don’t have a smartphone?
Please call 651-602-1170 to book with a representative.
How is micro service different from a Metro Transit bus ride?
Metro micro is a shared-ride service. That means travel may not always be direct to your destination. Each trip may be shared with others, and other customers may be picked up or dropped off during your trip.
What information do you need from me?
After you set up your account, we’ll need your pick-up and drop-off address (the app will default to the closest address), how many people are traveling, and whether you need space for a wheelchair or scooter. Your trip information will be used to plan future microtransit expansion and to evaluate service performance. We may disclose your personal information if we are required to do so by law or a court order.
Are car seats required on micro?
A customer traveling with a child/ren younger than 4 or weighing 40 pounds or less must be in a car seat provided by the customer. Customers traveling with a young child/ren will not be transported without a car seat. The customer is responsible for properly securing the seat in the micro vehicle.
Where do I wait for my pick-up?
Use the app to track your minibus and estimated wait time. Arrive at the designated pick-up spot in the app when the minibus is five minutes away. Your driver will wait up to two minutes at the pick-up spot.
How do I recognize the micro bus?
Metro micro buses are branded with the service name on the vehicle.
How much does it cost to ride micro?
micro fares are shown here.
How do I pay my fare?
You can pay with cash, a Go-To Card, or through the Metro Transit app. TAP cards and reduced-fare cards are also accepted. You cannot pay your fare through the Metro micro app where you ordered your ride.
Can I ride outside the service area?
Sorry, all micro trips must start and end inside the service area. If you have comments about the service area, please let us know through the “Contact Us” section of the micro app.
Can I bring my bike?
Yes! All micro minibuses are equipped with bike racks.
What are the service hours?
Metro Transit micro service is available:
Weekdays: 5:30 a.m. to 10:30 p.m.
Weekends: 7 a.m. to 10:30 p.m.
Can I book a trip for someone else?
Yes. Call 651-602-1170 to book a trip for another person. You can add multiple riders at the time of booking, up to a limit of four additional people. To book for more than that, call reservations at 651-602-1170.
Can I change my pick-up location or destination?
Once you book the ride, it’s set. To change your pick-up or destination, cancel the original ride, then start over. Note that multiple times not showing up for your ride or multiple cancellations after your driver is on the way will result in restricted access. You’ll be notified through the app or by email if this happens.
I want to book a trip for tomorrow. How do I do that?
Metro micro is an on-demand service. You cannot book rides for the future.