Customer Experience

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Service or employee form

Complete this form to submit a complaint or compliment about a Metro Transit employee or transit service. Please be as complete as possible so that we can identify the employee or transit service (bus route or rail line) and forward your comments to the employee’s supervisor or department to take appropriate action.

* = Required Field

Details of issue or incident

Date of occurrence

Time of occurrence

Boarding location / Stop number

Employee number

Employee number is on the patch on the right shoulder of the operator.

Vehicle number

Located near the door of the vehicle or by the driver.

Route

Include bus route number or METRO line. Example: 12, A Line or Blue Line.

Comments / Description of issue or incident

Add photo

File type can be gif, jpg, jpeg or png. The maximum file size for jpg/jpeg files is 10mb. The maximum file size for gif and png 4mb.

Would you like a response to this inquiry?

Yes

Your contact information

First name

Last name

Phone